At Symplexity, we assist you to research and craft your product or service, and delivery to market. We assist you in providing unambiguous business communications, and developing program and project design (structure, process and systems design), optimised for success in market delivery.
DeBono identifies the problem well: 'Instructions for machines, computers, etc., are always written by those who know the system and are not much help to those who do not. Have you ever seen a sign on a road reading: "This is not the road to the airport." Those who know the system cannot imagine the problems facing those who do not.'
Complexity exists in every profession: in product design, services structure, operational processes, and ongoing product requirements or services maintenance. The quality of the understanding your clients have in your product, service, and delivery, is paramount to the level of trust and confidence they have in you. In turn, trust and confidence are critical ingredients to optimising your ability to attract, nurture and retain your valued clients.
It is difficult for you, the expert, to fully empathise with the problems your client faces and therefore communicate effectively - the tendency is always to assume too much knowledge and to overlook prerequisite knowledge.
At Symplexity, if we don't understand your product, service, program or project, then rest assured, at least some of your clients and stakeholders can't either. If we can't clearly identify program or project scope, processes and design, then your stakeholders can't either. At Symplexity, we assist you to bridge this knowledge gap, thereby ensuring the mechanism through which you can build trust and confidence towards your capability, product, service or project, for all your clients and stakeholders.
